Testimonials

I just wanted to let you know that I was very pleased with the work that Tracey undertook for my family.  Covid quickly became an excuse for staff to hide behind and blame for the long delays and lack of responses, together with bad customer service.  I experienced this myself many times whilst managing my late father’s estate and it made the situation so much more stressful.  There were only two individuals who acted in a professional way during this period, despite the obvious challenges of Covid, and I am glad to advise that Tracey was one of them and therefore feel it should be acknowledged.

I could see from the timings of Tracey’s responses that she is a very conscientious person who strives to maintain a high level of customer service and ensures that she meets the needs of her customers.  Tracey always responded to correspondence and requests for meetings in a prompt manner, ensuring expectations were managed where needed.  This efficiency enabled me to respond to situations quickly and to keep on top of things.  I also learnt from Tracey’s approach, as she provided different perspectives on situations which grounded my thinking.

Ms P

I would like to thank you and your staff for the very professional way you acted for us.  I would not hesitate to recommend your firm, and especially you, to anyone and would certainly not hesitate to use your services again.

Mr M

Thanks for your help on this matter, as always very informative, friendly and professional.

Company M

We would just like to thank you for all the hard work and advice you have given to us both during this time. People tell horror stories about their solicitors, but you have both been brilliant and made us feel at ease throughout the whole process. We will be highly recommending you to friends and family and will not hesitate to use you both in the future.

Ms R

I would like to thank you all for the hard work and perseverance in getting us across the line. I don’t think without such a professional team on our side that we would have got halfway round the track, let alone to the finish line.

Mr S

I write with regard to the professional services my family has received from dgb over many years, juxtaposed with different members of your staff who have acted for us. I ask that you pass on my gratitude to various members of your staff who have always been very efficient, helpful, understanding; together with a great deal of compassion during very upsetting and difficult times.

Mrs C

The level of service I’ve had from you has been outstanding, I know I can be very persistent and annoying with the amount I probably called you regarding the sale. I won’t hesitate to use you again in the future.

Mr B

We were kept informed of progress at all times and our calls were always answered promptly.

 

 

Mr W