Who are we?
dgb Solicitors is a trading name of dgb Solicitors LLP.
dgb Solicitors LLP is a limited liability partnership registered in England and Wales with number OC336421. Registered office: The Captain’s House, Central Avenue, Pembroke, Chatham, Maritime, Kent ME4 4UF where a list of members is available for inspection. Tel: 01634 304 000 | Fax: 01634 304 440 | E-mail: firstname.lastname@example.org
We use the word “partner” to refer to a member of dgb Solicitors LLP.
No reference on this website to a “partner” is to imply that any person is carrying on business with others in partnership for the purposes of the Partnership Act 1890. dgb Solicitors is a trading name of dgb Solicitors LLP.
What we do
We provide legal services in England and Wales and have offices in Kent.
Who regulates us?
We are authorised and regulated by the Solicitors Regulation Authority (SRA) and our SRA ID number is 566277. This means we are required to comply with a number of professional rules set out in the SRA Standards and Regulations, which you can view at https://www.sra.org.uk.
How we work
We carry out all our services under our standard terms of business. We will send you a copy with our engagement letter. If you want to see them before you instruct us, please ask us.
Any dispute or legal issue arising from our standard terms of business will be determined by the law of England and Wales, and considered only by the English and Welsh courts.
We are registered for VAT. Our VAT registration number is GB426770441.
The SRA requires us to make sure certain clients have the information they need to make an informed choice of legal services provider including understanding what the costs may be. Therefore, we are required to publish information on the legal costs we and third parties may charge for work you instruct us to undertake on your behalf.
Equality and diversity
We are committed to promoting equality and diversity in our dealings with clients, third parties and employees. Please contact us if you wish to read a copy of our equality and diversity policy or review our most recent diversity statistics.
Complaints about us
We wish to offer you the best service we can. Therefore, if you are unhappy about the service you have received, or about our bill, which I am unable to resolve, please contact our Chairman, Ian Pentecost on 01634 304 000, by email email@example.com or by post to our office. We have a complaints policy.
If we are unable to resolve your complaint then you can have the complaint independently considered by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
The Legal Ombudsman’s contact details are:
The Legal Ombudsman has discretion to extend the one year time limit for specific clients if, on the evidence, it is fair and reasonable to do so.
The Legal Ombudsman service cannot be used by businesses or most other organisations, unless they are below certain size limits. Further details are available from the Legal Ombudsman’s website.
For more information on the Legal Ombudsman’s rules and requirements, please see their LeO Rules.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority | Address: The Cube, 199 Wharfside Street, Birmingham, B1 1RN | Telephone: 0370 606 2555 | Email: firstname.lastname@example.org | Website: www.sra.org.uk.
Alternative complaints bodies – for example, Ombudsman Services, ProMediate and Small Claims Mediation – exist, which are competent to deal with complaints about legal services should both you and we wish to use such a scheme. We do not agree to use any of these alternative complaints bodies.
Professional indemnity insurance
We have professional indemnity insurance as required by the Solicitors Regulation Authority.
Our insurer is Allianz Global Corporate & Specialty SE of 60 Gracechurch Street, London EC3V 0HR.